Effective Date: [10/03/26]

Thank you for shopping with Glamcart.pk. We aim to provide 100% authentic and branded imported products to our customers in Pakistan. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is not as described

To be eligible for a return:

  • The item must be unused and in original condition

  • The product must be in its original packaging

  • The return request must be made within 3 days of receiving the product

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used products

  • Opened cosmetic or skincare products (for hygiene reasons)

  • Items damaged due to customer misuse

  • Products without original packaging

3. Return Process

To request a return, please contact our support team with:

  • Your Order Number

  • Product pictures

  • A brief explanation of the issue

Once your request is approved, our team will guide you through the return process.

4. Refund Process

After we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds may be issued via bank transfer or store credit, depending on the case

5. Exchange Policy

In some cases, we may offer an exchange instead of a refund, especially if:

  • The wrong item was delivered

  • The product arrived damaged

6. Shipping Costs

  • If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

  • If the return is due to customer preference, shipping charges may not be refunded.

7. Product Authenticity

All products sold at Glamcart.pk are 100% authentic branded items imported from international suppliers. We do not sell fake or replica products.

8. Contact Us

If you have any questions about refunds or returns, please contact us:

Phone: 0321-6222224
Location: Lahore, Pakistan
Email: [Add Your Email Here]